Terms & Conditions
These Terms & Conditions apply to all purchases made through the Nora & Mila Toronto website. If you have any questions, please contact us at info@noramilatoronto.com.
Applicability
By placing an order through our website, you agree to these Terms & Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.
Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws.
Product Information
We make every effort to ensure that our products are accurately described and that the information displayed on our website is complete and up to date.
Product colours may vary slightly depending on your screen settings, lighting conditions and photography. Minor differences in colour or appearance do not automatically mean that an item is defective.
Typographical errors, pricing errors and other inaccuracies may occasionally occur. We reserve the right to correct such errors and, where necessary, cancel or adjust an affected order before dispatch. If an order is cancelled by us, the amount paid will be refunded using the original payment method.
Orders and Payment
Orders will only be processed after full payment has been successfully received.
The available payment methods are displayed during checkout. All payments are processed securely through our approved payment providers.
We reserve the right to refuse or cancel an order in cases involving suspected fraud, incorrect pricing, payment issues or product unavailability. If we cancel an order after payment has been received, a refund will be issued using the original payment method.
Order Processing and Delivery
Orders are usually processed within 1–3 business days.
After processing, most orders arrive within 7–12 business days.
Nora & Mila Toronto offers free shipping across Canada.
Orders are prepared and dispatched through our trusted fulfilment and delivery network. Depending on the items ordered, products from the same order may occasionally arrive in separate packages.
Delivery times are estimates and cannot be guaranteed. Delays may occur during busy periods, public holidays or due to unexpected carrier circumstances.
A delivery delay does not automatically entitle the customer to cancel an order or receive a refund, except where cancellation or a refund is required under applicable consumer protection laws.
Returns and Cancellations
Please refer to our Return Policy for the complete return conditions.
If you wish to cancel your order and receive a full refund, you must email info@noramilatoronto.com within one hour of placing your order.
We begin processing orders quickly. After the one-hour cancellation window, your order may already have entered the fulfilment process and can no longer be cancelled.
Once processing has begun, you must wait until the order has been delivered before requesting a return in accordance with our Return Policy.
If you experience an issue with your order, please contact info@noramilatoronto.com first so that we have the opportunity to investigate and offer an appropriate solution.
Nothing in this section limits any cancellation, refund or payment-dispute rights available under applicable law.
Liability
Nora & Mila Toronto is not responsible for loss or damage after tracking information confirms that the package was successfully delivered to the shipping address provided by the customer, except where applicable law provides otherwise.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Any address corrections must be reported within 24 hours of placing the order by emailing info@noramilatoronto.com. We cannot guarantee that an address can still be changed once the order has entered the fulfilment process.
To the maximum extent permitted by law, the liability of Nora & Mila Toronto relating to a purchase is limited to the amount paid for the product concerned.
Intellectual Property
All content displayed on this website, including text, photographs, logos, graphics, branding and website design, is owned by or licensed to Nora & Mila Toronto and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission from Nora & Mila Toronto.
Complaints
Complaints may be submitted by email to info@noramilatoronto.com.
We aim to respond within five business days.
If your complaint relates to the size, fit, quality or condition of a product, please include your order number, clear photographs and a detailed description of the issue.
Once we receive the required information, we will personally review your complaint and work with you to find an appropriate solution.
Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any dispute arising from these Terms & Conditions will be submitted to the competent courts of Ontario, unless mandatory consumer protection law requires otherwise.