Shipping & Delivery Policy

At Nora & Mila Toronto, we strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our Shipping and Delivery Policy.

Order Processing

Orders are usually processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Delivery Time

After processing, most orders arrive within 7–12 business days.

Please note that delivery may take longer during busy periods, public holidays or due to unexpected carrier delays.

Delivery times are estimates and cannot be guaranteed.

Shipping and Fulfilment

To reduce unnecessary inventory and limit waste, Nora & Mila Toronto works with a carefully managed fulfilment network.

Orders are prepared and dispatched through our trusted fulfilment and delivery partners. Depending on the items ordered, products from the same order may occasionally arrive in separate packages.

Shipping Costs

Nora & Mila Toronto offers free shipping across Canada. The available shipping option will be shown during checkout before you complete your order.

Tracking Your Order

Your tracking link will be sent by email once your order has been dispatched.

Please allow a short period for the carrier to activate and update the tracking information.

Customers are responsible for monitoring the tracking information and checking whether their package will be delivered to their home address, a local collection point or a parcel locker.

If your order is taking longer than expected or you experience any issue with the shipment, please contact us first at info@noramilatoronto.com so that we can investigate and assist you.

Order Cancellations

If you wish to cancel your order and receive a full refund, you must email info@noramilatoronto.com within one hour of placing your order.

We begin processing orders quickly. After the one-hour cancellation window, your order may already have entered the fulfilment process and can no longer be cancelled.

Once processing has begun, you must wait until the order has been delivered before requesting a return in accordance with our Return Policy.

Responsibility After Delivery

Once the tracking information confirms that the package has been successfully delivered, responsibility for the shipment transfers to the customer.

Please ensure that your complete shipping address is entered correctly when placing your order.

If you notice an error in your shipping address, you must notify us within 24 hours of placing the order by emailing info@noramilatoronto.com. We cannot guarantee that an address can still be changed once the order has entered the fulfilment process.

If your package is delivered to a collection point or parcel locker, you are responsible for collecting it within the timeframe set by the carrier.

If you believe your package has been marked as delivered but you have not received it, please contact us at info@noramilatoronto.com so that we can review the tracking information and guide you through the next steps.