Return Policy

At Nora & Mila Toronto, we strive to keep our customers satisfied. However, we understand that you may wish to return a product. Below you will find our Return Policy. We are happy to work with you to find a suitable solution. If you are unsure about anything, please contact us first at info@noramilatoronto.com.

How We Operate

Nora & Mila Toronto works with a carefully managed fulfilment network. To reduce unnecessary inventory and limit waste, we do not maintain large quantities of every product.

Some orders are prepared and dispatched through our trusted fulfilment partners. All approved returns must be sent to the designated return address provided by our customer service team.

Return Period and Request

You may request a return within 30 days of physically receiving your order by contacting info@noramilatoronto.com.

A return request can only be submitted after you have received the item.

Please include your order number and a valid reason for the return in your request.

Once your request has been reviewed and approved, we will provide you with the correct return instructions and return address.

Return Conditions

A valid reason for the return is always required.

Returned items must be:

Unused
Unwashed
Undamaged
In their original condition
Returned with all original tags and labels attached

Items may be tried on but must not be worn.

Sale items cannot be returned without a valid reason.

Ordering multiple sizes with the intention of returning part of the order is not permitted. If you order multiple sizes, you are fully responsible for all return shipping costs, customs duties and any additional charges involved in returning the unwanted item or items.

We recommend checking our size chart carefully before ordering to avoid unnecessary costs.

For hygiene reasons, certain products cannot be returned, including underwear, swimwear and jewellery, unless they remain unopened and unused.

Return Shipping Costs

For size changes, unwanted items and change-of-mind returns, all return shipping costs are the responsibility of the customer. This includes any applicable shipping costs, customs duties or import charges.

Approved returns must be sent to the designated return address provided by our customer service team. Please do not return an item without contacting us first.

The customer is responsible for arranging the return shipment, covering all associated costs and monitoring the shipment.

We strongly recommend using a tracked shipping service. Returns without valid proof of shipment cannot be processed.

Alternative Solutions

Because returns can be expensive and time-consuming, we are happy to discuss an alternative solution whenever possible. Depending on the situation, this may include a replacement, exchange, discount on a replacement or new order, store credit or another suitable solution. A partial refund may also be considered where appropriate.

Any agreed solution will be confirmed by email before a return is arranged.

Please contact info@noramilatoronto.com before returning any item.

Incorrect, Damaged or Defective Items

If there is an issue with your order, including the size, fit, quality or condition of the product, please email us within 14 days of delivery.

Your email must include:

Your full name and order number
Clear photographs showing the issue
A detailed description of the problem

Without photographs and a description, we may be unable to properly assess your claim or offer an appropriate solution.

Once we receive the required information, we will personally review your request and work with you to find a suitable solution as quickly as possible.

Refunds

Refunds will only be issued after the returned item has been received, inspected and approved at the designated return facility.

Once approved, your refund will be processed within 14 days using the original payment method.

Any original shipping costs are non-refundable.

Order Cancellations

Because we prepare, pack and dispatch orders as quickly as possible, cancellation requests must be submitted within one hour of placing your order by emailing info@noramilatoronto.com.

After this window, your order may already have entered the fulfilment process and can no longer be cancelled. In that case, you may request a return after your order has been delivered, subject to the conditions in Section 2.

If you experience any issue with your order, please contact info@noramilatoronto.com first so that we have the opportunity to assist you and find an appropriate solution.

Liability

Nora & Mila Toronto is not responsible for lost packages when the tracking information confirms that the order was successfully delivered to the shipping address provided by the customer.

Customers are responsible for providing a complete and correct shipping address.

Any address corrections must be reported within 24 hours of placing the order by emailing info@noramilatoronto.com. We cannot guarantee that an address can still be changed after an order has entered the fulfilment process.

If your order is delivered to a pickup point or parcel locker, you are responsible for collecting it within the timeframe set by the carrier.

If your package is returned because it was not collected in time, Nora & Mila Toronto is not responsible for any resulting delays or additional shipping costs. Re-shipping fees, where applicable, will be the customer’s responsibility.