Frequently Asked Questions
How long does shipping take?
We begin preparing your order as quickly as possible. Most orders arrive within 7–12 business days.
Delivery times are estimates and may vary during busy periods, public holidays or unexpected carrier delays.
Where is my order shipped from?
Orders are prepared and dispatched through our trusted fulfilment network. This allows us to offer a carefully curated collection while reducing unnecessary inventory.
Because items may be dispatched separately, products from the same order can occasionally arrive in different packages.
Do you offer free shipping?
Yes. Nora & Mila Toronto offers free shipping across Canada.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive tracking details by email so you can follow its journey.
Please allow a short period for the carrier to activate and update the tracking information.
How do I choose the correct size?
Please check the size guide available on the product page before ordering. If you’re between two sizes, we generally recommend choosing the larger size.
If you’re still unsure, contact us at info@noramilatoronto.com and we’ll be happy to help.
Do you accept returns?
Yes. Nora & Mila Toronto offers a 30-day money-back guarantee, subject to our Return Policy.
You may request a return within 30 days of physically receiving your order. Items must be unused, unwashed, undamaged and returned in their original condition with all tags and labels attached.
How do I request a return?
Contact us before sending anything back at:
Please include your full name, order number and reason for the return. If your item is damaged, faulty or incorrect, please also include clear photos showing the issue.
All returns require approval. Once approved, we will provide the correct return instructions and return address.
Who pays for return shipping?
For size changes, unwanted items or change-of-mind returns, the customer is responsible for all return shipping costs.
Approved returns must be sent to the return address provided by us. Please do not return an item without contacting us first, as items sent to an incorrect address may not be accepted or processed.
When will I receive my refund?
Once your return has been received, inspected and approved, the refund will be issued to your original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
What if my item is damaged, faulty or incorrect?
Please contact us as soon as possible at info@noramilatoronto.com.
Include your order number, a short description of the issue and clear photos of the item. We’ll personally review your request and guide you through the next steps.
Contact Us
For any other questions, please contact us at: